Head – Compliance

Company Description

Arvog (Finkurve Financial Services Limited) is dedicated to delivering accessible and transparent financial solutions tailored to meet individual and business needs. Specializing in gold loans and personal loans, Arvog empowers customers to achieve their financial goals with speed, simplicity, and trust. By leveraging cutting-edge technology, the company ensures a seamless and efficient borrowing experience. Arvog prides itself on its customer-first approach, providing personalized financial products and prompt support to foster lasting relationships. Learn more at www.arvog.com.

Key Responsibilities:

1. Regulatory & Statutory Compliance

Ensure full compliance with all applicable laws, regulations, and guidelines governing NBFCs, including RBI directions, circulars, and master guidelines.

Stay continuously updated on regulatory developments and proactively assess their impact on the organization.

Act as the primary point of contact with regulators, auditors, and statutory authorities.

2. SOP Design & Scalable Compliance Framework

Design, implement, and continuously enhance group-wide SOPs for:

o RBI compliance

o Secretarial compliance

o Regulatory reporting

o Internal controls and governance

Ensure SOPs are standardized, scalable, and aligned with business growth.

Periodically review SOPs to reflect regulatory or operational changes.

3. Policy Drafting & Governance

Draft, review, and update internal policies to ensure alignment with:

o Regulatory requirements

o Risk appetite

o Business objectives

Work closely with Product, Risk, Operations, and Legal teams to ensure effective policy implementation and communication.

Present policy updates and compliance status to Senior Management and the Board.

4. Automation & Digital Enablement

Leverage digital tools to:

o Automate regulatory filings and returns

o Maintain statutory registers and records

o Reduce manual dependency and compliance risk

Institutionalize compliance dashboards, trackers, and MIS for real-time monitoring.

Implement internal audit checklists and compliance scorecards.

5. Complaint Monitoring & Ombudsman Handling

Oversee complaints received through the RBI Ombudsman portal and other regulatory channels.

Coordinate investigation, response, and timely resolution of complaints.

Analyse complaint trends to identify systemic issues and recommend process improvements.

Ensure customer grievance handling aligns with regulatory expectations and service standards. 6. Document & Record Management

Establish and maintain a robust document management framework to ensure: o Accurate record-keeping o Easy retrieval for audits and inspections

o Compliance with document retention policies

Facilitate internal, statutory, and regulatory audits with complete documentation readiness.

7. Internal Audit, Monitoring & Risk Control

Institutionalize internal compliance reviews and periodic audits.

Identify gaps, non-compliances, and root causes; drive corrective and preventive actions.

Track closure of audit observations and regulatory action points.

Act as a key contributor to enterprise risk management from a compliance lens.

8. Strengthening Shareholder & Regulator Confidence

Ensure transparent, consistent, and timely compliance reporting.

Build credibility with regulators, investors, and board members through strong governance practices.

Support board and committee reporting with structured compliance insights and early warning indicators. Key Skills & Competencies

Deep knowledge of NBFC regulations, RBI guidelines, and secretarial compliance

Strong understanding of governance, risk, and control frameworks

Ability to build process-driven, scalable compliance systems

Strong stakeholder management and board-level communication Analytical mindset with focus on automation and continuous improvement

High integrity, ownership, and attention to detail

Qualifications & Experience

Mandatory: Qualified Company Secretary / Law Graduate / CA (preferred)

Experience: 815+ years in Compliance, Secretarial, or Regulatory roles within NBFCs / BFSI

Prior experience dealing with RBI inspections, audits, and regulatory filings is essential Reporting Structure

Reports to: Managing Director / CEO / Board / Audit Committee

Works closely with: Risk, Legal, Operations, Finance, Product, and Technology teams