Key Responsibilities :

Lead the rollout of MIS, analytics, and process setup for MSME/LAP products within the collections and tele-calling unit.
Collaborate with stakeholders to monitor end-to-end performance and productivity.
Manage automation projects, develop user stories, and oversee UAT for the collections unit.
Leverage collection systems to devise strategies for field, branch, agency, and tele-calling units to enhance portfolio performance.
Support budgeting and forecasting activities for the collections unit.
Develop and implement advanced analytics methodologies, including statistical modeling, to provide insights that drive business impact.
Analyze large datasets to identify trends and actionable insights to improve collections outcomes.
Create advanced reports and dashboards to support faster and informed decision-making.
Prepare and maintain Collection Decks, showcasing various portfolio and collection metrics.
Continuously improve processes and strategies for better operational efficiency.
Automate and enhance existing MIS reports and develop new ones based on stakeholder requirements.
Publish regular (weekly, daily, monthly) MIS reports, dashboards, and presentations to the leadership team and other stakeholders.

Key Accountabilities :

Develop and implement advanced analytics approaches including statistical modelling
Analyse Big Data and understand trends to provide actionable insight that impact the business bottomline
Display strong storytelling and articulation skills to convert analytical output into clear , concise and persuasive insights for collections actions on overdue accounts
Create advanced reports and dashboards to facilitate faster decision making
Preparing Collection Deck having various portfolio & collection cuts
Regular Improvement in processes / strategies
Automation and enhancement of MIS reports
Development of new reports as per the requirements and increase the usability of new & existing reports
Publishing weekly , daily , monthly MIS , dashboards , PPTs to the stakeholders and to the leadership team.

Head Collections Strategy - Powai