Head - Client Success

Job Description

Title: Head Client Success

Reporting To: Brand Director / CEO

Location: Western Suburbs, Mumbai (Onsite)

About the Organization:-

We are a leading advertising and consulting firm that works at the intersection of brand, business, and growth. We partner with ambitious founders, leadership teams, and enterprises to build brands and ventures that are strategically sound, creatively distinctive, and commercially impactful.

Our work spans brand strategy, go-to-market planning, marketing execution, and long-term growth partnerships. We believe in bold thinking, disciplined execution, and building enduring relationships that help businesses scale sustainably.

Role Overview:-

We are seeking a Head Client Success to lead senior client relationships and ensure the delivery of high-impact brand and marketing solutions. This role requires a strong balance of strategic brand thinking, operational excellence, and people leadership.

As the primary custodian of client partnerships, you will drive long-term value creation by deeply understanding client objectives, guiding internal teams, and ensuring work delivered consistently moves both brand perception and business performance.

This is a leadership role for someone who thrives in dynamic environments and enjoys shaping brands, mentoring teams, and building trusted client relationships.

Key Responsibilities:-

Client Relationship Leadership-

• Serve as the senior point of contact for key clients, building trusted, long-term partnerships
• Develop a deep understanding of client goals, challenges, and evolving business needs
• Maintain consistent and proactive communication, ensuring high levels of confidence and satisfaction
• Anticipate client requirements and offer strategic recommendations before they are requested

Strategic Brand & Business Thinking-

• Lead the development and execution of brand strategies aligned with client business objectives
• Ensure consistency in brand voice, language, and tonality across all touchpoints
• Provide senior-level brand counsel that influences decision-making and growth outcomes

Campaign & Marketing Oversight-

• Oversee planning and execution of integrated marketing and brand campaigns
• Collaborate with internal teams to deliver compelling content, creative, and communication strategies
• Review campaign performance and guide optimizations using data and insights

Operational & Workflow Excellence-

• Act as the bridge between clients and internal teams, ensuring seamless execution
• Own timelines, budgets, and scope, ensuring projects are delivered on time and within agreed parameters
• Identify process improvements to enhance efficiency, quality, and client experience

Collaboration & Team Leadership-

• Work closely with strategy, creative, content, design, and sales teams to ensure alignment
• Mentor and guide client servicing and strategy team members
• Foster a culture of ownership, accountability, and high standards

Analytics & Measurement-

• Monitor and evaluate brand and marketing effectiveness using relevant metrics
• Use insights and data to inform strategic decisions and improve future initiatives

Requirements:-

Experience-

• 710 years of experience in brand management, marketing, consulting, or client servicing roles
• Proven track record of managing senior client relationships and leading integrated campaigns
• Experience working with multiple stakeholders across business, creative, and strategy teams

Skills & Competencies-

• Strong strategic thinking and problem-solving ability
• Excellent written and verbal communication skills
• High attention to detail with strong operational and project management capabilities
• Negotiation and stakeholder management skills
• Ability to adapt quickly in a fast-changing marketing and business environmeny

Mindset & Culture Fit-

• Curious, proactive, and solutions-oriented
• Comfortable operating at both strategic and executional levels
• Brings perspectives beyond formal education and demonstrates a genuine interest in culture, business, and innovation

What We Offer

• Competitive compensation with performance-linked incentives
• Exposure to diverse industries, business models, and leadership teams
• Opportunities for professional growth, learning, and leadership development
• A collaborative, high-ownership culture that values experimentation and accountability

Equal Opportunity Statement

We are an equal opportunity employer and are committed to building an inclusive and diverse workplace. We encourage applications from individuals of all backgrounds and experiences and strive to create an environment where everyone can do their best work.