Head - Center of Excellence

This is a high visibility, high impact role, reporting to COO. The key purpose is to ensure the organization has the right talent to be able to grow aggressively - to get into the next orbit. This includes competency development, internal rotations, demand forecasting and external hiring.

Responsibilities:

1. Fulfillment (40%):

• Responsible for capturing & forecasting demand of technical resources by working closely with Sales and Delivery heads
• Monthly demand forecast for next 90 days
• SPOC from delivery oversight on external hiring
• Responsible and accountable for fulfillment of resources for all new customers and select existing customer by working closely with TA head

Bench Management (40%):

• Define, Assign and manage internal projects to bench resources
• Practices (other than DevOps and QA) should be consulted on regular basis to get projects for showcase of skills/offerings.
• Tracking of productivity and competency of bench resources
• Managing cost budget (bench)
• Mapping bench to upcoming opportunities to improve fulfillment

Competency Management (20%):

• Custodian of all technical assessments (process and tools) for technical hires (upto lead level)
• Define, implement and continuous improvement of assessment methodology and tools for technical hiring
• Managing cost of assessment (part of cost of hiring)
• Learning & development of technical competencies Competency building programs (CBPs) defining and executing Competency framework and assessment of all delivery resources ongoing basis

Qualifications:

1. Should be from a software delivery background
2. Should have some experience in fulfillment / bench / practice