Head Airline Crew Logistics

Job Title: Head Crew Logistics

Location: Gurugram

Reporting To: VP GRC Head

Span of Control: Travel Desk Team, Transport & HOTAC Management, Contracts & Compliance

Role Purpose

To lead the Crew Logistics function, ensuring safe, compliant, cost-efficient, and crew-centric delivery of accommodation, transport, ticketing, and support services across the network. The role focuses on operational excellence, digital enablement, automation, and strong vendor governance , with readiness to take on broader administration responsibilities as the organization scales.

Key Responsibilities

Crew Logistics Operations

• Own end-to-end crew logistics including HOTAC, transport, deadheading, allowances, crew tracking, and support services .
• Ensure seamless crew support during normal operations, disruptions, and IRROPs .
• Prevent operational delays and avoidable costs through proactive planning and execution.

Policies, SOPs & Governance

• Implement, maintain, and continuously improve policies, SOPs, manuals, and contingency procedures .
• Drive standardization across bases to ensure consistent crew experience and compliance .
• Ensure adherence to internal policies, DGCA requirements , and governance standards.

Digital Enablement & Process Improvement

• Drive adoption of existing digital tools and lead automation initiatives .
• Identify manual, non-scalable processes and convert them into system-driven solutions .
• Partner with IT, Digital, and Operations teams to enhance crew logistics platforms.

Audit, Compliance & Risk Management

• Conduct internal audits, quality checks, and compliance reviews.
• Identify operational, financial, and safety risks; implement corrective actions.
• Track audit findings and embed learnings into SOPs and training programs.

Cost Control & Vendor Management

• Drive cost optimization across hotels, transport, meals, and deadheading .
• Manage vendor onboarding, SLA adherence, performance reviews, and dispute resolution.
• Ensure billing accuracy and contractual compliance.

Team Leadership

• Lead managers, executives, and shift teams in a 24x7 operational environment .
• Conduct performance reviews, training needs assessments, and refresher programs.
• Foster a culture of accountability and continuous improvement .

Stakeholder Management

• Act as the primary interface with OCC, Flight Operations, Inflight Services, HR, Finance, IT, and vendors .
• Provide timely updates, MIS, and data-driven insights to senior leadership.

Extended Administration Responsibilities

• Demonstrate capability to take on broader administration roles , including vendor administration, facilities coordination, contract support, and ad-hoc operational admin responsibilities as required.

Key Performance Indicators (KPIs)

• Crew logistics cost efficiency
• Audit scores and compliance levels
• Crew satisfaction and grievance TAT
• Vendor SLA adherence and billing accuracy
• Operational resilience during disruptions

Skills & Competencies

• Strong operational leadership and execution skills
• High process, audit, and compliance orientation
• Cost optimization and vendor management expertise
• Ability to perform in a high-pressure, 24x7 aviation environment
• Clear communication and sound decision-making

Experience & Qualifications

• 1015 years of experience in airline operations / crew logistics / crew services
• Hands-on exposure to HOTAC, crew transport, accommodation, and IRROPs
• Experience with digital tools and automation initiatives preferred
• Bachelors degree required; Hotel Management / Operations background preferred

Ideal Candidate Profile

A hands-on aviation professional with deep crew logistics expertise, strong people leadership, and the flexibility to evolve into broader administration leadership roles as the organization scales.