Head - After Sales

We are seeking a visionary leader ready to build and scale an Aftermarket business from the ground up. This is a strategic role to shape the future of After-Sales Operations for a fast-growing, 2000 Cr Automotive Tier 1 client of ours.

About the Role:

• We are looking for a seasoned P&L Leader for the After Sales Business Vertical to establish, lead, and scale our end-to-end aftermarket business.
• This role will be instrumental in building strategy, setting up operations, and driving digital transformation across service, spares, and customer engagement ecosystemswhile owning full P&L accountability and the complete value chain across sales, operations, warehousing, and logistics.

Key Responsibilities:

• Build the Aftermarket & After Sales business from scratch, including strategy, processes, and execution roadmap
• Own complete P&L responsibility, driving revenue growth, cost optimization, and sustained profitability
• Lead and scale Aftermarket Sales, including pricing strategies, channel expansion, and margin improvement
• Develop and manage a strong network of Dealers, Distributors, and Workshops across regions
• Drive end-to-end operations excellence, ensuring efficiency, scalability, and service quality
• Establish and optimize warehousing and inventory management systems, including demand planning and stock optimization
• Design and implement efficient logistics and distribution networks to ensure availability and faster turnaround
• Drive profitability improvement initiatives across supply chain, operations, and channel performance
• Lead digital transformation initiatives, including implementation of Digital platforms, Automation of service operations, and data-driven decision-making
• Build robust spare parts supply chain and distribution systems
• Design and implement customer experience and retention strategies
• Collaborate with cross-functional teams (Sales, Supply Chain, Product, IT, Finance) for seamless execution
• Build and mentor a high-performing after-sales organization.

Candidate Profile:

• 20+ years of experience in Automotive After Sales / Aftermarket functions
• Proven track record of building or scaling aftermarket businesses with full P&L ownership
• Strong experience in driving revenue growth and profitability improvement
• Deep exposure to dealer/distributor ecosystem, workshop management, and channel development
• Hands-on experience in sales, operations, warehousing, logistics, and supply chain management
• Experience in both Passenger Vehicle and Commercial Vehicle segments
• Strong exposure to digital platforms and leading Automation initiatives
• Demonstrated success in digitalization, process transformation, and data-driven decision-making
• Strategic thinker with strong execution capabilities
• Excellent leadership, stakeholder management, and communication skills