Head - Marketing Excellence

Abbott

5 - 10 years

Mumbai

Posted: 16/01/2025

Job Description

     

JOB DESCRIPTION:

Purpose of Job:

Establish patient service excellence as a strategic pillar to position Abbott as therapy shaping thought leader by building an integrated customer engagement ecosystem.

Key Accountabilities, Responsibilities and Deliverables:

  • Conceptualize and develop an integrated Patient Service Excellence (PSE) platform strategy under one single umbrella to offer end to end services from awareness to diagnosis and lifestyle medication across therapies.
  • Define the innovation strategy by identifying the need gaps and opportunity areas basis the consumer and customer ecosystem.
  • Align Global teams and multiple internal stakeholders to build and drive programs seamlessly.  
  • Define a strong Governance model to run the program with help of Program managers, Regional Activation Managers as well as 3rd party vendors
  • Work collaboratively with Sales, Marketing and other Support functions to ensure seamless execution.
  • Track impact on initiatives - as per best practices
    • Qualitative - e.g. Customer experience –– Satisfaction, Perception change, Program
    • Quantitative - e.g. KPIs like Program subscribers, Number of screenings, engagement rate, Doctor and Patient NPS
  • Effectively design & align processes with third parties, medical, clinical, OEC/ BCC to convert data from programs into actionable insights, Real World Evidence, publications.
  • Ensure Medical / Regulatory / Legal & PA/IT/PV/OEC/BCC compliance
  • Manage a team of Program Managers (PSP and diagnostics), Regional activation managers, 3rd party vendor teams

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Market Access

     

DIVISION:

EPD Established Pharma

        

LOCATION:

India > Mumbai : BKC Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 25 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

About Company

Abbott is a global healthcare company developing medical devices, diagnostic tools, nutritional products, and medicines. It focuses on improving health outcomes across areas like heart disease, diabetes, and infectious diseases, with a strong emphasis on research and innovation.

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