HCLTech-Walk-in For Quality Analyst on 14 Feb at Chennai-Navalur

HCLTech-Walk-in For Quality Analyst on 14 Feb at Chennai-Navalur

Venue: ETA 1- HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130.

Date: 14 Feb'26.

Time: 10.00am to 2.00pm.

Experience: 2 year - 6 year of Relevant Experience.

Shift Detail: US Shift (Night Shift)

HR: Jefferson

Skills Description:

• Monitor and audit O2C transactions (order entry, billing, collections, cash application) for accuracy and compliance.
• Identify process deviations and data quality issues across O2C workflows.
• Perform root cause analysis on recurring errors or customer complaints.
• Collaborate with operations teams to implement corrective actions.
• Maintain and update quality checklists and SOPs.
• Track and report quality metrics (e.g., error rates, rework volumes, turnaround times).
• Support internal audits by providing documentation and process evidence.
• Conduct training sessions for O2C teams on quality standards and best practices.

Skills Requirement / Certification:

• Process Knowledge: Strong understanding of the end-to-end O2C cycle (order entry, billing, collections, cash application).
• Analytical Skills: Ability to identify patterns, root causes, and trends in quality issues.
• Attention to Detail: Accuracy in reviewing transactions and identifying process deviations.
• ERP Proficiency: Working knowledge of ERP systems (e.g., SAP, Oracle) for transaction tracking and validation.
• Reporting Skills: Ability to generate and interpret quality metrics and dashboards.
• Communication: Clear and professional interaction with cross-functional teams to resolve issues.
• Audit Support: Familiarity with documentation standards and audit readiness practices.