HCLTech-Walk-in For Dispute Management on 14 Feb at Chennai-Navalur

HCLTech-Mega Walk-in for Dispute Management on 14 Feb

Venue: ETA 1- HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130.

Date: 14 Feb'26.

Time: 10.00am to 2.00pm.

Experience: 1 year - 6 year of Relevant Experience.

HR: Jefferson

Dispute Management-Skill Description:

Analyze recurring dispute trends and identify root causes.

Collaborate with cross-functional teams to resolve medium-complexity disputes.

Prepare and present dispute dashboards to stakeholders.

Recommend process improvements to reduce dispute volume.

Train new associates on dispute handling procedures.

Ensure documentation is audit-ready and compliant.

Monitor SLA adherence and flag delays.

Support internal audits and compliance checks.

Skills Requirement / Certification:

• Root Cause Analysis Identify patterns and underlying issues in disputes.
• Data Interpretation Use dashboards and reports to monitor trends.
• Cross-Functional Communication Coordinate with finance, sales, and operations.
• Process Optimization Recommend improvements to reduce dispute volume.
• Training Support Assist in onboarding and mentoring new associates.
• Audit Readiness Ensure documentation is complete and compliant.
• Customer-Centric Mindset Balance resolution with client satisfaction.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Compliance Expertise Navigate legal and regulatory frameworks.
• Mentorship Guide junior team members and review their work.
• Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management Support implementation of new policies or tools.