HCLTECH-Hiring for Bengaluru location _ Freshers_ Provisioning & Activation Executive (Process Associate & Customer service representative)

HCLTECH-Hiring for Bengaluru location _ Freshers_ Provisioning & Activation Executive (Process Associate & Customer service representative)

Work Location: Whitefield-Bangalore

Workdays: 5 days (WFO)

Shift: Night

Department: Network Operations / Service Delivery

Experience Required: FRESHERS (Arts & Science)

Education: Bachelor's Degree (Courses in networking or knowledge holding and candidate should be a graduated)

Qualifications which are not eligible to apply are: (BTECH, IT, MTECH, BE.)

Candidates can share your profiles - with below given details.

Kindly request you don't apply if you have more than 1 year of experience and also don't apply (BTECH, IT, MTECH, BE.)

Name:

Mobile No:

Email Id:

Freshers Yes / No:

Qualification:

Any basic Networking Courses/ Knowledge:

Night shift Yes / No:

Current Location:

Job Summary:

We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.

Key Responsibilities:

• Assist in data, voice, VPN, and leased lines based on customer requirements.
• Perform service activation and validation using standard scripts and configuration templates.
• Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services.
• Monitor order queues and handle provisioning tasks through OSS/BSS tools.
• Track and escalate delays or configuration issues proactively.
• Document completed tasks and update customer provisioning status.
• Maintain accurate records of network elements, circuits, and customer configurations.
• Participate in shift operations and ensure SLA adherence.

What Youll Learn:

• Understanding of provisioning systems like Cramer, Siebel, Remedy, etc.
• Configuring network devices .
• Exposure to IP Address management, VLANs, and routing protocols
• Real-time coordination between cross-functional telecom teams
• Use of service delivery tools and ticketing systems

Skills & Qualifications:

• Good communication skills (verbal and written)
• Basic understanding of networking concepts (IP address, routing, switching)
• Eagerness to learn telecom infrastructure and systems
• Attention to detail and ability to follow processes
• Willingness to work in shifts (including night shifts or weekends, if required)
• Familiarity with MS Excel and reporting tools is a plus

Preferred Certifications (not mandatory):

• Cisco CCNA (Beginner Level)
• NOC or Telecom Network Fundamentals Training