HCLTech - Walk-in for Dispute Management | 6 Mar'26 at Navallur

HCLTech-Walk-in for Dispute Management on 06 Mar'26 at Navallur

Date: 06 Mar'26.

Time: 10.00am to 2.00pm.

Experience: 2 year - 7 year of Relevant Experience.

HR: Jefferson G

Shift: Night Shift (US)

Venue: ETA 1 - HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130.

Dispute Management-Skill Description:

• Analyze recurring dispute trends and identify root causes.
• Collaborate with cross-functional teams to resolve medium-complexity disputes.
• Prepare and present dispute dashboards to stakeholders.
• Recommend process improvements to reduce dispute volume.
• Train new associates on dispute handling procedures.
• Ensure documentation is audit-ready and compliant.
• Monitor SLA adherence and flag delays.
• Support internal audits and compliance checks.

Skills Requirement / Certification:

• Root Cause Analysis Identify patterns and underlying issues in disputes.
• Data Interpretation Use dashboards and reports to monitor trends.
• Cross-Functional Communication Coordinate with finance, sales, and operations.
• Process Optimization Recommend improvements to reduce dispute volume.
• Training Support Assist in onboarding and mentoring new associates.
• Audit Readiness Ensure documentation is complete and compliant.
• Customer-Centric Mindset Balance resolution with client satisfaction.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Compliance Expertise Navigate legal and regulatory frameworks.
• Mentorship Guide junior team members and review their work.
• Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management Support implementation of new policies or tools.