HCLTech Walk-In Drive for Email Back Office (Fresher) - 5th & 6th of December- Ambattur Location

HCLTech Walk-In Drive For Email Back Office (Fresher) on 5th Dec & 6th Dec

Designation: CUSTOMER SERVICE REPRESENTATIVE

HR SPOC: Shinaz

Venue: HCL AMB - 6, Ambattur

Profile: Email Back Office

Minimum experience: Freshers (Having 2-6months of any experience can apply), preferably in USA environment.

Shift: Saturday to Friday Night shift, weekly 5 days with 2-week offs (Saturday and Sunday included)

Education requirement: Graduate / postgraduates only

Skill: Good English Written and Verbal communication.

Mode: Hybrid

Essential Duties and Responsibilities

• Requires strong analytical skill to review issues, analyze information and tools, provide the
• details, and perform follow-up as and when required.
• Requires the ability to use the right template accurately, document the issue and update the customer records and category.
• Requires strong written communication skills to respond to customer.
• The Email backend representative is expected to handle store-based, employee-based,
• and digital coupon-based issues.
• Primary responsibilities include understanding the cases, providing support to ensure positive customer experience.
• The specialist must demonstrate strong attention to details. Must also demonstrate the ability to learn quickly and apply the right methods of resolution.