HCLTech is Hiring || Senior Manager Quality - US Healthcare (Medical Billing) || Shollingnallur Location

HCLTech is Hiring || Senior Manager Quality- US Healthcare (Medical Billing) || Shollingnallur Location

JOB SUMMARY - COE Manager

Role Overview:

The COE (Center of Excellence) Manager is responsible for driving strategic transformation, operational excellence, and analytics-led decision-making across the Revenue Cycle Management (RCM) domain. This role demands leadership in process reengineering, automation, and quality assurance, with a strong focus on delivering measurable value through predictive analytics and intelligent workflows.

Key words:

Center of Excellence, Transformation, Process excellence, Automations.

Key Responsibilities:

• Responsible for driving transformation initiatives across business unit
• Leading Six Sigma and Lean projects to improve transaction quality and reduce operational costs.
• Implementing automation and AI tools to reduce manual effort
• Lead the COE initiatives including auto-audit algorithms, claims diagnostics, and intelligent workflow redesigns.
• Lead workshops and create decks to communicate COE initiatives to both internal and external stakeholders.
• Oversee deployment of tools to improve overall delivery and reduce cost
• Manage denial prevention strategies and touch reduction initiatives in collection tracks to prevent SLA misses.
• Ensure compliance with government and internal standards, including training oversight and reporting.
• Collaborate with cross-functional teams including operations, WFM, automation, and finance.
• Interface with Apria leadership and internal stakeholders to align COE goals with business outcomes.

Preferred Skills & Experience:

Proven experience in RCM operations and healthcare analytics.

Strong command of automation tools, audit systems, and predictive modeling.

Excellent stakeholder communication and project management skills.

Note - RCM Medical billing experience with Good Voice and operational excellence can apply, else do not apply please)