HCLTech is hiring for O2C Dispute Management

HCLTech is hiring for O2C Dispute Management @ Chennai Location

Experience: 2 year - 6 year

Shift: US shift

Location : Chennai

Dispute Management-Skill Description :

Analyze recurring dispute trends and identify root causes.

Collaborate with cross-functional teams to resolve medium-complexity disputes.

Prepare and present dispute dashboards to stakeholders.

Recommend process improvements to reduce dispute volume.

Train new associates on dispute handling procedures.

Ensure documentation is audit-ready and compliant.

Monitor SLA adherence and flag delays.

Support internal audits and compliance checks.

Skills Requirement / Certification:

• Root Cause Analysis Identify patterns and underlying issues in disputes.
• Data Interpretation Use dashboards and reports to monitor trends.
• Cross-Functional Communication Coordinate with finance, sales, and operations.
• Process Optimization Recommend improvements to reduce dispute volume.
• Training Support Assist in onboarding and mentoring new associates.
• Audit Readiness Ensure documentation is complete and compliant.
• Customer-Centric Mindset Balance resolution with client satisfaction.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Compliance Expertise Navigate legal and regulatory frameworks.
• Mentorship Guide junior team members and review their work.
• Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management Support implementation of new policies or tools.

Looking for candidate with an immediate to 30-day notice period.

Interested candidates can share your profile to Yuvapriya.b@hcltech.com with below given details.

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