HCL Hiring for O2C Collection Specialist

Job description

HCLTech Walk-In Drive For OTC Billing/Dispute Managment (2-5 Years )

Skill : OTC, Dispute Management/Dispute Resolution/ OTC Collections

• Analyze recurring dispute trends and identify root causes.
• Collaborate with cross-functional teams to resolve medium-complexity disputes.
• Prepare and present dispute dashboards to stakeholders.
• Recommend process improvements to reduce dispute volume.
• Train new associates on dispute handling procedures.
• Ensure documentation is audit-ready and compliant.
• Monitor SLA adherence and flag delays.
• Support internal audits and compliance checks.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Compliance Expertise Navigate legal and regulatory frameworks.
• Mentorship Guide junior team members and review their work.
• Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management Support implementation of new policies or tools.
• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.

Contact Person: Suryapriya, Jefferson, Monica Celeen, Vishnu B

Date: 12th & 13th Jan

Experience: 2 to 6yrs.

Venue: HCLTech, ETA 3 - Sandhya infocity, OMR, Rajiv Gandhi Salai, near AGS cinemas, Navalur, Chennai, Tamil Nadu

Required Skills:

• Relevant Experience should be mandatory in OTC - DMS/ Dispute Management, Order management and Accounts receivables (Purchase order / Cash Application).
• Degree should be Mandatory (Minimum 15 Years of education mandatory).
• Work from Office.
• Flexible to work at night shifts (Strictly no Rotational or Regular shifts).
• Flexible to work from office (5 Days).
• Experience in Accounts Receivable and O2C Collections
• Regular customer follow-ups for outstanding payments
• Aging review and monitoring of overdue invoices
• Professional communication with customers via calls and emails
• Support towards timely collections and cash flow improvement

Role: Customer Success , Service & Operations - Other

Industry Type: IT Services & Consulting

Department: Customer Success , Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate