Guest Services Associate

Company Description

RECCAA CLUB is a premier leisure destination in Kochi designed for all age groups to relax and rejuvenate. The club offers a variety of amenities, including ample car parking, a swimming pool with a kids pool, a party lawn, an indoor badminton court, a childrens play area, a multi-cuisine restaurant & bar, and superior rooms for guests. The Club provides a unique space for recreation, socializing, and relaxation for families and individuals alike. With state-of-the-art facilities and a warm atmosphere, RECCAA CLUB ensures a rewarding experience for its members and visitors alike.

Job Purpose:

To provide a professional, courteous, and efficient service to guests and members, ensuring smooth front office and banquet operations, accurate billing, and effective communication across departments.

Key Responsibilities:

1. Guest Reception & Assistance:

• Greet and assist guests and members approaching the front desk.
• Provide necessary guidance and information regarding club facilities, rooms, and membership benefits.

2. Check-In & Check-Out:

• Handle smooth and efficient check-in and check-out procedures for rooms and function bookings.
• Collect necessary guest/member details during check-in and while booking function venues.

3. Reservations Management:

• Manage reservations for rooms and banquet halls accurately.
• Coordinate with housekeeping to ensure timely allotment of rooms.
• Ensure all bookings are properly documented and updated in the system.

4. Communication & Coordination:

• Respond promptly to direct and telephonic enquiries from guests and members.
• Handle mail delivery and correspondence to affiliated clubs regarding room reservations.
• Coordinate with various departments to ensure smooth guest services and function execution.

5. Billing & Financial Handling:

• Handle billing for rooms and banquet services.
• Perform cash settlements and ensure accurate recording of all transactions.
• Follow up on pending bills, both company and individual, to ensure timely collection.

6. Routine & Administrative Work:

• Follow up on room enquiries and function-related requests.
• Maintain accurate documentation and reports related to guest services and billing.
• Assist in other administrative tasks as assigned by the front office management.

Skills & Competencies Required:

• Excellent communication and interpersonal skills.
• Professional and courteous demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and coordinate with multiple departments efficiently.
• Basic knowledge of billing systems and online registration procedures.