Guest Services Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

Site Operations

• Create a comfortable, welcoming and hospitable experience for employees and their guests.
• Provide access passes to employees and visitors in accordance with process.
• Handle internal & external calls and correspondence.
• Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly.
• Anticipate client needs through observation to create memorable experiences.
• Identify and respond to workplace risks in accordance with set process.
• Complete building/ campus knowledge

Customer Service

• Foster a sense of community and create happiness at work for our team, our client and their guests.
• Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of clients and visitors when necessary.

Candidate Specification

Experience

• Relevant customer service experience in Hotels, Hospitality or Corporate sector.

• Qualifications in hospitality or business are an advantage.

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English.

Personal Skills

• High level of communication and interpersonal skills. 
• Ability to meet tight schedules and deliver high quality of work.
• Enthusiastic and energetic, representing the face of the organization to clients and their visitors.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.