Guest Relations Specialist

We are seeking a highly polished, articulate, and service-oriented Guest Relations Executive to be the face of our luxury experience center. This role requires exceptional communication skills, a refined and presentable personality, and a natural flair for hospitality. You will be responsible for creating a world-class first impression and delivering a seamless, high-touch experience to HNI and UHNI clients.

Key Responsibilities

• Welcome and greet clients with warmth, professionalism, and poise, ensuring a premium first-touch experience.
• Manage the reception desk, including visitor check-ins, calls, emails, and appointment scheduling.
• Coordinate with sales and CRM teams to ensure client appointments run smoothly.
• Maintain a sophisticated and immaculate front-desk environment aligned with luxury brand standards.
• Offer refreshments and provide guided assistance to clients within the experience center.
• Handle client queries with accuracy and courtesy; ensure timely redirection to the right team members.
• Maintain visitor logs, client interaction records, and daily reporting.
• Support in organizing client events, walkthroughs, and presentations.
• Uphold confidentiality and maintain high-quality service standards at all times.

Skills & Qualifications

• Excellent verbal and written communication skills (English and Hindi/Telugu).
• Highly presentable, polished, and confident personality with strong interpersonal skills.
• Ability to handle HNI clients with grace, and courtesy.
• Prior experience in hospitality, premium customer service, aviation, luxury real estate, luxury retail preferred.
• Strong organizational abilities and attention to detail.
• Proficiency in MS Office and CRM/appointment management tools is an advantage.