Guest Relations Executive

Guest Relations Executive

Your Key Responsibilities:

• Welcome and assist clients, guests, and visitors at the Experience Center with a professional and friendly approach.
• Ensure every visitor receives seamless and premium customer experience during their visit.
• Maintain visitor records, client logs, and appointment tracking.
• Coordinate with sales and design teams to ensure timely client meetings.
• Handle incoming calls and inquiries, directing them to the relevant departments.
• Ensure the reception and waiting area are always well-maintained and presentable.
• Assist with client hospitality, including basic guest management and coordination.
• Support administrative tasks such as courier handling, documentation, and office coordination.

Experience & Education

• Bachelors degree in Hospitality, Business Administration, or related field.
• 13 years of experience in Guest Relations, Front Office, Reception, or Customer Experience roles.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and professional etiquette.
• Ability to handle multiple guests and maintain composure in a fast-paced environment.

Key Skills and Attributes:

• Experience in hospitality, luxury retail, real estate, or interior design industries.
• Strong organizational and coordination skills.
• Ability to deliver a premium client experience.
• Experience handling high footfall customer environments.

Why Join Us:

• Be part of a fast-growing interior design brand transforming modern homes in India.
• Opportunity to interact with clients and contribute to their home design journey.
• Gain exposure to premium customer service and experience center operations.