Guest relation executive

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Relations Executive

Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfill guest needs and resolve issues
• Manage guest check-in and check-out processes, ensuring smooth transitions
• Provide information about hotel facilities, services, and local attractions
• Maintain accurate guest records and update information in the hotel management system
• Handle reservations, modifications, and cancellations as needed
• Assist with concierge services, including booking transportation and making restaurant reservations
• Monitor guest satisfaction and collect feedback to improve service quality
• Ensure compliance with hotel policies and procedures
• Assist in organizing and coordinating special events or VIP guest arrangements
• Maintain a clean and organized front desk area

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• 2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software and Microsoft Office suite
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional appearance and positive attitude
• Ability to work well under pressure and in a fast-paced environment

Skills and Competencies:

• Outstanding customer service orientation
• Empathy and patience when dealing with guest concerns
• Ability to multitask and prioritize effectively
• Strong organizational and time management skills
• Cultural sensitivity and adaptability
• Team player with the ability to work collaboratively across departments
• Discretion in handling confidential information

We offer a competitive salary, benefits package, and opportunities for professional growth within our organization. If you are passionate about creating exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting position.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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