Job Description

1. To handle and manage various cottage day to day operations smoothly and

efficiently. Should be able to bridge the gap between the housekeeping team and the

front office.

2. Work closely with the management team to continually improve the guest

experience and deliver a superior level of service.

3. Ensure that all guest interactions are handled smoothly and empathically. Ability to

understand guest requirements and grievances correctly and resolve them.

4. Should be able to handle difficult situations with guests with composure and

calmly, ensuring that the situation does not escalate further and issues are resolved.

5. Be aware of and sensitive to the diverse cultural backgrounds of guests, providing

appropriate services, support and effectively aligning them with Isha Yoga Center's

stay guidelines.

6. Provide regular reports to management regarding guest satisfaction and service

quality.

Guest Care Coordinator