GTO-Avature Support Analyst- Hyderabad

Service Line: Global Talent Operations

Service Area: Talent L1

At Global Talent Operations we are responsible for supporting Global Platforms including but not limited to Learning, Performance and Applicant Tracking System.  We,

• Provide first level support to all Deloitte professionals across for learning, support performance and acquisition teams from across Deloitte.
• Process access requests for talent platforms.
• Respond to queries received for any of the platforms.
• Provide functional support for the above-mentioned talent platforms.
• Participate as a test as and when required for changes on the talent platforms.
• Manage system level configurations, changes and testing as required.
• Manage access and ensure implementation of governance processes around data retention, compliance etc.,
• Collaborate with L2/L3/Dtech and other vendor teams to resolve issues.
• Stakeholder engagement.
• Manage knowledge management documents relevant to the process.

Talent L1   Support

As part of the team, you will be responsible for:

• Provide L1 support for all the talent platforms (Learning, Performance and ATS)
• Manage access and ensure implementation of governance processes around data retention, compliance etc.,
• Review and respond to queries received from users on functionality / usage of the above-mentioned platforms.
• Support application, functional, and User acceptance testing as required.
• Ensure appropriate document, knowledgebase is updated at all times.

Qualifications

Required:

       Minimum experience of: Fresher to 1 Year.

       Experience providing technical L1 / Service desk support is a plus.

       Strong Verbal and Written Communication skills.

Preference:

o   Experience working with Ticket Management System (CRM).

o   Strong knowledge of MS Office - Excel

       Graduate in any background.

Shift timings- 2PM- 11 PM