Group Solutions Manager (Client Servicing)

Group Solutions Manager Client Servicing

Location: Mumbai

Experience: 7-10 Years

Agency: Schbang

Role Overview

We are seeking a highly process-oriented and execution-focused Group Solutions Manager Client Servicing to lead client governance for a leading OTT platform. This role is operations-intensive and requires strong workflow discipline, delivery governance expertise, stakeholder management, and commercial ownership.

The role emphasizes operational excellence and seamless execution rather than campaign strategy development. You will act as the key bridge between the client and internal cross-functional teams, ensuring that timelines, processes, and commercial frameworks are executed with precision.

Key Responsibilities

1. Client Leadership & Stakeholder Management

• Serve as the primary point of contact for the OTT client across marketing, content, media, and operations teams.
• Lead weekly or fortnightly status meetings, reporting cadences, and escalation forums.
• Ensure alignment between client objectives and internal execution teams.
• Build long-term client relationships through structured communication and transparency.
• Monitor client satisfaction and implement improvement initiatives.

2. Operations & Delivery Governance

• Oversee end-to-end workflow management across multiple show launches and campaigns.
• Manage project timelines, trackers, approvals, documentation, and SLA adherence.
• Coordinate with Creative, Media, Production, Tech, and Strategy teams for seamless execution.
• Identify operational gaps and drive process improvements.
• Maintain delivery quality standards and ensure error-free outputs.
• Manage high-volume deliverables while maintaining accuracy and speed.

3. Project Management

• Plan, execute, monitor, and close projects within defined scope, budget, and timelines.
• Prioritize resources effectively across multiple concurrent campaigns.
• Identify potential risks early and implement mitigation strategies.
• Ensure proper governance of project documentation and version control.

4. Commercial & Financial Ownership

• Manage estimates, scope tracking, change requests, invoicing, and collections.
• Maintain strong commercial discipline through effective scope management.
• Protect account margins by preventing scope creep and ensuring approval documentation.
• Maintain financial trackers and forecasting models.

5. Quality & Process Management

• Implement structured workflows and quality assurance frameworks.
• Ensure all deliverables meet client expectations and agency standards.
• Promote a culture of accountability, ownership, and operational rigor.

Required Skills & Competencies

• 7-10 years of experience in Client Servicing within a digital or integrated agency.
• Strong expertise in project management and high-volume account handling.
• Experience managing large entertainment or media brands (OTT exposure preferred).
• Strong operational mindset with a structured approach to processes.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to thrive in fast-paced, deadline-driven environments.
• Strong commercial acumen and documentation discipline.
• Exceptional time management and multitasking abilities.

Ideal Candidate Profile

• Execution-focused leader with strong governance capabilities.
• Calm under pressure and solution-oriented.
• Detail-oriented with high ownership and accountability.
• Strong cross-functional collaborator.
• Comfortable managing complexity and scale.