Group Leader
Wipro
5 - 10 years
Hyderabad
Posted: 13/08/2025
Job Description
Job Description
Do:
- Management of daily activities of a team
- Experience in Data Analyst experience
- Ensures achievement of all system, team and individual Customer Service goals and standards
- Manages Key performance indicators
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
- Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
- Demonstrated ability to develop and implement process enhancements including technology and performance
- Ability to plan, prioritize, organize and communicate with client
- Proficiency in , Work-force management applications, Quality tools and technologies,
- Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.
- •Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors
- To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads
- Coordinate with delivery managers and the L&D POC to plan sessions
- Drive completion by following with respective leads and managers
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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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