Opening for Group Lead (Content moderation) profile.
**Please note: NO Walk-in Interview**
Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.
Location: Hyderabad.
Shift: 24*7(Night).
(5 Days working & 2 day rotational off).
Exp : Candidate should have minimum18 to 24 months of experience as FLM or TL or Assistant Manager (Content moderation Experience mandatory).
Roles & Responsibilities:
- Atleast 18 months of experience as FLM or TL
- Excellent Communication Skills (Verbal & Written)
- Strong interpersonal & influence management skills and decision-making skills
- Ability to work & communicate with people across organizational units and locations. Strong Team building skills
- Ability to think strategically & translate strategy into measurable action plans
- Strong analytical skills with an ability to solve a problem with a win-win negotiation approach.
- Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback.
- Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring.
- Leading by Example and ability to handle stressful situations.
- Is able to make judgment calls on risk rating, is able to interpret and apply policy.
- Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement.
- Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations.
Skills Required:
- Responsible for responding back to the client and internal stakeholders in an efficient and professional manner.
- Handles and resolves customer complaints- identify and escalate priority issues.
- Build a strong personal customer rapport and establish engagement to drive positive customer experience
- Ensures compliance with all company and departmental policies, procedures, and guidelines
- Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization
- Data Analysis - Analyzing data short-term long-term trends, report generation, graphical representation, business analytics report, management reports.
- Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition
- Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.
Roles & Responsibilities:
Opening for Group Lead (Content moderation) profile.
**Please note: NO Walk-in Interview**
Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.
Location: Hyderabad.
Shift: 24*7(Night).
(5 Days working & 2 day rotational off).
Exp : Candidate should have minimum18 to 24 months of experience as FLM or TL or Assistant Manager (Content moderation Experience mandatory).
Roles & Responsibilities:
- Atleast 18 months of experience as FLM or TL
- Excellent Communication Skills (Verbal & Written)
- Strong interpersonal & influence management skills and decision-making skills
- Ability to work & communicate with people across organizational units and locations. Strong Team building skills
- Ability to think strategically & translate strategy into measurable action plans
- Strong analytical skills with an ability to solve a problem with a win-win negotiation approach.
- Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback.
- Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring.
- Leading by Example and ability to handle stressful situations.
- Is able to make judgment calls on risk rating, is able to interpret and apply policy.
- Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement.
- Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations.
Skills Required:
- Responsible for responding back to the client and internal stakeholders in an efficient and professional manner.
- Handles and resolves customer complaints- identify and escalate priority issues.
- Build a strong personal customer rapport and establish engagement to drive positive customer experience
- Ensures compliance with all company and departmental policies, procedures, and guidelines
- Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization
- Data Analysis - Analyzing data short-term long-term trends, report generation, graphical representation, business analytics report, management reports.
- Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition
- Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.
Qualifications:
Graduation
Content Moderation.