Group Account Manager

Job Title: Client Servicing Manager Digital Marketing

Location: Noida, Sector 65 (onsite)

Experience: 58 Years

Industry: Digital Marketing / Advertising Agency

We are looking for an experienced Group Account Manager from a digital marketing agency background who can manage end-to-end client relationships, lead strategic discussions, create pitching decks, and coordinate with internal teams to ensure seamless campaign execution. The role requires strong communication skills, strategic thinking, and hands-on experience in managing multiple client accounts.

• Act as the primary point of contact for assigned clients and build long-term relationships
• Understand client business objectives and translate them into digital marketing strategies
• Create and present pitching decks, proposals, and campaign strategies
• Lead client meetings, review calls, and strategy discussions (online & offline)
• Coordinate with internal teams (SEO, Ads, Creative, Content, Tech) for timely execution
• Ensure smooth campaign planning, execution, reporting, and optimization
• Handle client escalations , feedback, and expectation management
• Drive client retention, upselling, and cross-selling opportunities
• Prepare regular performance reports and insights for clients
• Support new business pitches and onboarding of new clients
• Willingness to attend onsite client meetings when required

• Strong experience in Client Servicing & Account Management
• Excellent communication, presentation, and negotiation skills
• Proficiency in pitch deck creation & strategy documentation
• Knowledge of digital marketing services (SEO, PPC, Social Media, Performance Marketing, Creative)
• Experience in stakeholder & cross-functional team coordination
• Ability to manage multiple clients and deadlines effectively
• Problem-solving mindset with a focus on client satisfaction
• Familiarity with CRM tools, reporting tools, and campaign tracking

• Minimum 58 years of experience in Client Servicing / Account Management/ Team handling
• Mandatory experience in a Digital Marketing / Advertising Agency
• MBA / BBA in Marketing, Business, or related field preferred
• Immediate to short notice joiners preferred