Group Account Manager

Group Account Manager:

The Group Account Manager (GAM) is responsible for driving client growth, retention, and strategic alignment across a portfolio of key accounts. This role goes beyond servicing it requires commercial acumen, leadership capability, and the ability to translate business goals into high-impact digital execution.

The GAM owns both client relationships and revenue performance across accounts.

Responsibilities:

• Own P&L for a portfolio of clients
• Drive revenue expansion (upsell, cross-sell, scope enhancement)
• Lead quarterly business reviews (QBRs)
• Align marketing strategy with client business goals
• Identify new opportunities across D2C, performance, marketplace, or brand initiatives

Strategic Leadership

• Translate client objectives into digital roadmaps
• Collaborate with performance, creative, and tech teams
• Ensure campaigns align with unit economics & ROI goals
• Proactively recommend growth levers (new channels, CRO, automation)

Team Management

• Lead and mentor Account Managers / Executives
• Set delivery standards and communication protocols
• Ensure timelines, scope control, and quality consistency
• Resolve escalations internally and externally

Client Relationship Management

• Primary escalation point for key stakeholders
• Build CXO-level relationships
• Drive trust through proactive communication
• Manage expectation setting and scope clarity

Operational Excellence

• Ensure timely delivery of campaigns
• Monitor reporting quality & performance insights
• Oversee budgeting and billing accuracy
• Maintain documentation & SOP adherence

Skills & Qualifications:

• 610+ years in digital marketing / agency environment
• Experience managing multiple accounts
• Strong understanding of:
• Performance marketing
• Social & content strategy
• SEO
• Basic unit economics & P&L thinking
• Excellent communication & stakeholder management skills
• Ability to lead cross-functional teams

What we're Looking for

• Someone who thinks like a growth partner, not a coordinator
• Commercially sharp understands revenue, margin & contribution
• Calm under pressure
• Proactive problem solver
• Strategic but execution-grounded