Group Account Manager

Group Account Manager Location: Bangalore, India Employment Type: Full-Time About the Role We are looking for a seasoned Group Account Manager to lead client engagements and manage a team of account executives in delivering impactful loyalty solutions.

This role combines strategic thinking, client relationship management, and team leadership to drive success across multiple accounts.

Key Responsibilities:

Client Relationship & Team Management:

- Client Relationship Management: Build strategic relationships with senior management of key clients, ensuring satisfaction, strategic alignment, and successful execution of loyalty program goals.

- Team Leadership: Lead and mentor a team of account managers and executives. Foster a high-performance culture, ensure effective resource allocation, and support professional development within the team.

- Strategic Program Development: Collaborate with clients to design and implement loyalty strategies that drive customer engagement and retention.

- Project Oversight: Oversee the execution of loyalty campaigns and initiatives, ensuring timely delivery and quality standards.

- Performance Reporting: Analyze program metrics, prepare performance reports, and present insights and recommendations to clients.

- Business Growth: Identify opportunities for account expansion and contribute to revenue growth through upselling and cross-selling.

- Industry Awareness: Stay informed on loyalty trends, technologies, and competitive landscape to bring innovative ideas to clients.

Qualifications & Experience:

- Bachelors degree in Marketing, Business Administration, or related field (MBA preferred).

-6 years of experience in account management, preferably in loyalty, CRM, or digital marketing.

- Proven experience in managing external client accounts and leading teams along with stakeholder management.

- Strong leadership, coaching, and conflict resolution skills.

- Excellent communication, presentation, and interpersonal abilities.

- Analytical mindset with a focus on data-driven decision-making. Preferred Skills

- Familiarity with loyalty platforms, CRM systems, and campaign management tools.

- Experience in customer segmentation and lifecycle management.

- Ability to manage multiple projects and stakeholders simultaneously.

What We Offer

- Competitive compensation and performance incentives and insurance benefits.

- Opportunity to work with top-tier brands across industries.

- A collaborative, growth-oriented work culture.

- Professional development and leadership opportunities.