Job Summary
| 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment |
| 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system |
| 3. Experience using Google DF and REST API for building the Bots |
| 4. Working Experience in Google dialog workflows for interaction and routing |
| 5. Development experience in Java, node.js would be must for Integration |
| 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS |
| 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage |
| 8. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role |
| 9. Experience in Agile frameworks, story boards, projects would be an added advantage |
| 10. Knowledge on various components of Google CCAI. |
| 11. Minimum exp 3-7 years, |