Google Cloud Contact Center AI

TCS

8 - 14 years

Hyderabad

Posted: 11/27/2024

Job Description

TCS invites Applicants for Google Cloud Contact Center AI

Exp: 8 Yrs to 10 Yrs

Location: Pan India

"1. Design end-to-end conversational AI solutions in Google Cloud's Contact Center AI (CCAI), including the architecture of NLP models, knowledge bases, and integrations with backend systems

2. Experience in designing and implementing solutions that utilize conversational AI, like chatbots, virtual assistants, and voice applications

3. Create a scalable, robust architecture that optimally leverages CCAI tools (like Dialogflow, Speech-to-Text, Text-to-Speech) to meet business requirements

4. Develop and configure conversational workflows, intents, entities, and response generation using platforms like Dialogflow CX/ES

5. Integrate CCAI solutions with CRMs, data warehouses, contact centers, and other business systems

6. Work with data scientists to fine-tune NLP models and improve intent recognition accuracy

7. Establish best practices and standards for conversational design, including user experience, tone, and voice"

Location

Hyderabad

Job Function

TECHNOLOGY

Role

Agile Architect

Job Id

339554

Desired Skills

Google API

Desired Candidate Profile

Qualifications : BACHELOR OF TECHNOLOGY

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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