GN - SONG - Service - Japan Bilingual - Senior Manager
Accenture
5 - 10 years
Bengaluru
Posted: 24/05/2025
Job Description
Job Title - GN - SONG - Service - Japan Bilingual - Senior Manager
Management Level : 06 - Senior Manager
Location: Delhi, Gurgaon, Mumbai, Bangalore
Must have skills: JLPT N2 qualified or better
Job Summary:
As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & Responsibilities:
• Manage customer journeys across the lifecycle: Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance, identify cost optimization opportunities through people, process or technology interventions.
• Manage solution design & execution: Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies
• Monitor trends and analyze data to optimize solutions: Identify continuous process improvement opportunities
• Develop business case for designed strategies
• Project Management: Mobilize and organize teams across multiple stakeholders (client and internal) and projects
Professional & Technical Skills:
• Ability to conduct research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights
• Bring your strong analytical skills to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams
• Gather business requirements, design process & solution implementation: Collaborate with various client and Accenture business and technology stakeholders in implementing solutions and assisting in change management and adoption of the new tool/process
• Communication and Presentation Skills to share the perfect pitch with key stakeholders
• Client handling skills to develop, manage and deepen relationships with key stakeholders
Additional Information:
• Master of Business Administration / Post Graduate Diploma in Management
• 8+ years of relevant experience in managing full spectrum of sales, marketing & service programs execution, from strategy definition to technical delivery, with deep functional, industry and client facing experience
• Language Requirement
o JLPT N2 qualified or better
o Will be able to hold business conversations with Japanese leadership and clients
o Will be able to generate deliverables in Japanese
• Exposure to analytical and data visualization tools
• Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, Genesys, Amazon Connect, Microsoft Dynamics etc.
• Managing small / mid-sized teams and working with middle to senior management levels within existing organization / client organizations
Experience: Minimum 10 year(s) of experience is required
Educational Qualification: Master of Business Administration / Post Graduate Diploma in Management
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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