GN - SONG - MT - Marketing Automation - Manager
Accenture
2 - 4 years
Pune
Posted: 11/05/2025
Job Description
Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice
Management Level: Analyst
Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation
Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service
Job Summary: As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.
Roles & Responsibilities:
- Design, develop, and maintain Sprinklr applications to meet business requirements.
- Collaborate with cross-functional teams to analyze business requirements and develop solutions.
- Perform unit testing and debugging of Sprinklr applications to ensure high-quality deliverables.
- Provide technical support and guidance to end-users and other developers.
- Stay updated with the latest advancements in Sprinklr and integrate innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Must have skills: Proficiency in Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation.
- Strong understanding of Sprinklr concepts and principles.
- Experience in developing and maintaining Sprinklr applications.
- Experience in debugging and troubleshooting Sprinklr applications.
- Experience in working with various interaction channels (IVR, web, email, chat, SMS, social media, etc.).
Additional Information:
- The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr.
- This position is based at our Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad offices.
Experience: Minimum 2 years of experience is required
Educational Qualification: Engineering Degree or MBA from a tier 1 institute
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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