GN - Industry - MC - Utilities OFS – Consultant
Accenture
8 - 10 years
Hyderabad
Posted: 16/04/2025
Job Description
Job Title - GN - Industry - MC - Utilities OFS – Consultant
Management Level: 9-Team Lead/Consultant
Location: Hyderabad, HDC2A
Must-have skills: Downstream Energy
Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration.
Job Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Manage business operations, drive performance optimization, and lead cross-functional teams to achieve organizational objectives.
- To work with leading Utilities clients to develop and execute global strategies, manage complex CRM programs and integrate customer solutions to meet changing business challenges and regulations.
- Utilize Utilities retail and customer service process understanding and experience in customer solutions (CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
- Lead and support large CRM implementation programs in functional capacity, leveraging Utilities domain knowledge and CRM product experience.
- Work with Client SMEs to define business requirement, design future process & functional solution and drive client workshops
- Lead Team of junior Consultants / Analyst on the project
- Engage in producing high caliber reports, PoVs, developing market relevant assets and accelerators.
Professional & Technical Skills:
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
Bring your best skills forward to excel in the role:
- Utilities retail and customer services process & domain expertise
- Expertise in one or more CRM platforms such as SAP C4C/ Salesforce/ Oracle CX in areas like Services, Sales & Marketing
- Good Understanding of CRM integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc.
- Would be advantageous but not mandatory: CRM certification (Salesforce/SAP CRM/Oracle CX)
Additional Information:
- Opportunity to work on innovative projects.
- Career growth and leadership exposure.
Experience: 8-10Years
Educational Qualification: Any Degree
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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