GN Industry - Utility – SAP CE Consultant

SAP ISU Utilities

Find endless opportunities to solve our clients' toughestchallenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Utilities, Capability Network I Areas of Work: SAP ISU CE/CX

| Level: 9-11 | Location: Pune | Years of Exp: 3-10 years

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Job Description

Job Title: SAP ISU CE/CX Consultant

• 3-10 years experience inSAPISU Customer Engagement implementation projects through all phases of the project lifecycle, such as project planning & scoping, blueprinting, realization, data mapping & conversion, integration & user acceptance testing, go-live
• Capability to understand clients business needs, propose the appropriate consultancy offering and be part of the delivery team
• Must have hands-on experience for one or more of following platforms: Customer Engagement (CE) S4 HANA (Latest), Customer Management (CM) S4 HANA (immediate previous version), CS - Customer Service, CX- Customer experience C4, S4 HANA Cloud
• Must have good understanding of following: Service Management, Contact Management, Customer Management, Business partner management, Interaction management, IC- Interaction Centre Web Client, configuration of SAP ISU.
• Must have at least 1 Project of SAP IS-U implementation in Utilities - Demonstrated strong knowledge about Utility sector process and requirements and experienced in CE implementation
• Good understanding of Device Management business process flow from Planning to Retirement of devices, configuration of SAP ISU, meter to cash process, Understanding of AMI offerings of SAP ISU DM.
• Good understanding of FICA business processes like setup of Org Structure, GL setup & Integration, Experience in Cash journal, Clearing Control, Account Assignment, Setup of Direct Debit Payments, Dunning Process, Collections management, Installment Plan, Setup of Main & Sub transaction.
• Good understanding of Billing processes in areas like Rates designs, Schema, Prices and Operand allocation, Collectives, RTP, ToU, Invoice Layout & Bill Print, Exceptions Management. Experience in analysing issues in Billing & Invoicing process.
• Integration of ISU with other R3 modules MM, PM, FICO