GN - SONG - Service - Business Process - Consultant

The Global Network SONG Practice | Service - Business Process Consultant

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice: GN SONG Service Business Process Management I Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp: 3-5 Years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice.

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will play a crucial role in analyzing, designing, and optimizing business processes to enhance organizational performance. This role requires a deep understanding of process modeling, process re-engineering, and Lean Six Sigma principles. The consultant will work closely with stakeholders across various departments to drive process optimization and deliver tangible results.

Key Responsibilities:

Process Analysis & Modelling:

• Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement
• Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML)
• Document and communicate process changes and improvements clearly to stakeholders

Process Re-engineering:

• Design and implement new processes that are more efficient, effective, and aligned with strategic objectives
• Facilitate cross-functional collaboration to ensure buy-in and successful implementation
• Collaborate with cross-functional teams to redesign processes and integrate new technologies or methodologies
• Develop and implement strategies for process improvement and change management

Lean Six Sigma principles:

• Apply Lean Six Sigma methodologies (DMAIC, DMADV) to drive process improvements and ensure high-quality outcomes
• Utilize data analysis and statistical tools for process mining to measure process performance and identify improvement opportunities
• Implement process improvement initiatives, such as value stream mapping, Kaizen events

Stakeholder Engagement:

• Collaborate with stakeholders to understand their needs and expectations.
• Provide expert advice and recommendations based on thorough analysis and industry best practices.
• Communicate effectively with all levels of the organization to ensure alignment and buy-in for process changes.

Bring your best skills forward to excel at the role:

• Proven experience in process consulting, process modeling, and process re-engineeringwith relevant certification (e.g., Six Sigma Green Belt/Black Belt) is preferred
• Strong knowledge of Lean Six Sigma principles and methodologies.
• Proficiency in process modeling tools and software (e.g., Visio, ARIS, Signavio).
• Experience in process mining tools and data analytics (e.g. Celonis, Power Automate)
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
• Experience in management consulting firms preferred
• CRM knowledge/experience on tools viz. Salesforce is preferred