GMS-Staff-AD-Azure AD

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Global Managed Service – Identity and access Management – Staff

As a Azure AD Operations Support Specialist, you will be responsible for providing first-level support and maintenance of our Azure Active Directory environment. You will assist in managing user accounts, permissions, and access rights in accordance with company policies and regulatory requirements.
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Key Requirements / Responsibilities: 

• Provide first-level support for Azure Active Directory issues, including user account management, group management, and access control.
• Assist in the creation, modification, and deletion of user accounts and groups as per the requests and in compliance with the security policies.
• Monitor Azure AD health and performance, responding to alerts and notifications.
• Help in troubleshooting and resolving authentication and authorization issues.
• Support the implementation of Azure AD policies, Conditional Access policies, and Multi-Factor Authentication (MFA).
• Collaborate with the security team to ensure compliance with governance policies and audit requirements.
• Document operational procedures and issue resolution steps.
• Participate in the on-call rotation for after-hours support as needed.
• Stay current with Microsoft Azure updates and new features
• Monitor Azure AD services, ensuring uptime and availability, and proactively address any issues that arise
• Assist with the management of user identities, groups, and role-based access control (RBAC) within Azure AD.
• Respond to and resolve service tickets related to Azure AD, including user access issues, group membership changes, and application access problems.
• Participate in the onboarding and offboarding of employees, ensuring proper access is granted and revoked in a timely manner.
• Provide training and support to end-users on Azure AD-related services and features.
• Stay up-to-date with the latest Azure AD features and updates to provide recommendations for improvements.
• Maintain documentation for Azure AD processes and operational procedures.

Preferred Skills:

• Experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar
• Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks.

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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