Job Summary
Independently manage the Quality function across multiple projects
Responsible for maintaining the quality across multiple running projects
Responsible for people Management
Staffing SLA performance management
Development coaching of Leads Team Managers
Drive Quality Improvement initiatives process improvement initiatives
Responsible for overall motivation and morale of the group
Responsible for customer Satisfaction resource utilization project profitability and quality and Process ma
Responsibilities
Practical knowledge of technology products and maps domain areas
Project Management and estimation skills
Exposure to Quality tools evidence of bringing about significant process or quality improvements
Analytical approach to problem solving should be comfortable handling large data sets and be able to discern problem areas
Strong People Management skills good motivator
Good understanding of the domain
Excellent communication skills Should have interacted directly with the customer and directly responsible for the function for at least 5 years
Good understanding of quality and Process frameworks
Risk analysis and mitigation skills Basic understanding end user operational and technological knowhow of online maps and their uses for navigation information and other location based services
Ability to manage multiple short to long term projectsprograms of varying dynamics within online maps space and should be able to plan prototype execute new projects workspaces and technical specifications with an eye to sustain add value and grow the business unit
Comfortable dealing with rapidlyevolving work environment
Strict adherence to deadlines with understanding work productivity and efficiency
Willing to work in a shift based work schedule