Global Technical Coordination Manager

Global Technical Coordination Manager

Main Purpose of Role

Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting

contractsowning endtoend coordination from order receipt through invoicing, harmonising processes across

affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.

Serves as the primary customer interface and escalation authority for contracts managed through the Global

Coordination Centre.

Key Accountabilities

A. Global Contract Governance & Delivery

- Lead global coordination for selected Key Accounts and interaffiliate work, ensuring centralised client

interface and seamless regional handover

- Define and enforce standardised workflows, service levels, and reporting across affiliates to solve

inconsistency and speedofresponse issues.

- Oversee vertical management of supply chain services via the Global Technical Coordination Centre

(agency model where applicable), including sourcing and booking inspectors, report review, and accurate

invoicing

B. Team Leadership & Shift Operations

- Build and lead a multiregion Global Coordinator team; design shift schedules, handover standards, and

escalation paths to sustain 245/247 responsiveness.

- Coach coordinators on fast acknowledgement (2 working hours), scope validation, inspector selection,

booking discipline, report expedition, and templatecompliant invoicing.

C. Performance Management

- In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR

reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.

- Address affiliate alignment barriers (revenue, motivation) via MDlevel escalations; reinforce the value of

global contracts to local teams

D. Technology Ownership & Transition

- Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration

to new generation Execution System in 2026, including rolebased access, digital field inspections, and

validation prompts

- Partner with IT to configure structured access for Coordinators/Managers, Inspectors,

Customers/Vendors and integrate with Invoicing System for charging flows.

E. Risk, Compliance & Client Experience

- Ensure all global contracts and communications are in English; maintain culturally sensitive customer

interfaces

- Own incident management, claims escalation, and flash reporting for urgent NCRs

At all times, comply with SGS Code of Integrity and Professional Conduct.

Job Description

Core Competencies

Strategic thinking

Strong verbal and written communication skills

Self motivated

Delivery focused

Active listener

Strong collaboration skills

Skills & Knowledge

Good understanding of OG EPC and/or Operator environment. Desired to work for EPCs/Operators.

Must have good communication skills at all levels

Multi projects/contracts management skills

International exposure.

Strong team managerial experience.

Knowledge of international technical standards (e.g. ASME, EN)

Knowledge of a selection of Industries including, Energy, transportation & Manufacturing

Team player with a real ability to network and collaborate

Ability to work independently and coordinate several activities simultaneously

Clear understanding of the current service needs in TIC industry

Able to actively engage with senior management level executives in a way that will make him/her understand the

challenges their companies are faced with.

Solution oriented problem solver who can deal in an assertive way with different corporate cultures.

Experience

3-5years experience in TPI/QAQC coordination activities - MUST

Minimum 2-year experience in EPCs and/or Operators in OG Industry - DESIRABLE

TIC Industry experience is desired but not mandatory.

Experience in dealing with claims and complaints.

Experience in developing new reporting /auditing templates for new service scopes.

Familiar with matrix structured international organisations advantageous

Qualifications

Must technical background

Must business grade English language

Performance Indicators & Deliverables

Achievement of revenue and performance improvements in selected contracts,

Acknowledgement SLA: 95% enquiries acknowledged within 2 working hours

Report Turnaround: 90% within 2448h postinspection; firsttimeright submission rate.

Global Delivery Win Ratio: improved conversion SCS calloffs; reduced lost requests due to

resource/cost/response gaps

Affiliate Alignment: reduction in dual coordination; adherence to global process and timeline