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Global Tax and Legal- Intela Support Agent- Hyderabad

Deloitte

2 - 5 years

Hyderabad

Posted: 26/05/2025

Job Description

Position Summary

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

       Provide support for within defined service level agreements.

       Provide support via email, phone, and chat, to both internal and external users.

       Maintain a client-centric culture and contribute to a culture of continuous improvement and employee engagement.

       Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.

       Maintain quality service by upholding organizational standards and policies.

       Align performance with the Global Support Strategy.

       Ability to work flexible shifts including some holidays and weekends.

       Maintain End to End ticket management

       Close volume of tickets that aligns with role expectations

       Implement basic ITIL concepts of Incident, problem & change management

       Process incoming service requests, incidents and change requests and formulate appropriate response

       Triage and troubleshoot issue(s) reported on all applications.

       Communicate with end users including external (non- Deloitte) client users, contacting Partners, Directors and Senior Managers from client organization

       Maintain and protect confidentiality with regards to all aspects of client information

       Perform other duties as assigned.

The team

Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.

Qualifications

       Any Full time Graduate or Post graduate

       1-3 yrs of experience

       Looking for an Support agent with 1 -3 yrs of exp in handling L1 Support tickets and having end to end

       Knowledge of Support related activities preferably for Tax


Timings:- 3 different shifts:-  5 AM- 2 PM; 2 PM-11 PM; 9 PM- 5 AM

Location:- Hyderabad


#EAG-Talent

#Eagerfor Excellence
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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose

Deloittes purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Professional development

From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 205216

About Company

Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.

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