Global Solutions Support Agent

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Description:

This role is responsible for troubleshooting and resolving tool-related issues and errors encountered by the Quote-to-Cash processing teams. Key focus areas include managing Major incidents raised in Quote, Renewal, Order Booking, and Amendment processes ensuring seamless 24x5 support.

What you’ll do:

Roles & Responsibilities:

Troubleshoot and resolve major business process issues, escalating complex cases to IT while ensuring clear investigation and communication.
Act as a bridge between Portfolio Teams, IT, Training, Process Management and Business users.
Represent business production requirements to IT teams, managing system performance issues, defects, and routine maintenance.
Lead teams or projects, providing direction, facilitating decision-making, and mentoring junior team members.
Drive testing, contribute to SOX audits, and participate in projects ensuring business objectives are met.
Provide proactive and reactive communication to users, including IT event notifications and issue status updates.
Identify trends, perform root-cause analysis, and develop recommendations to enhance operational efficiency and effectiveness.
Lead initiatives and Fiscal Year End activities, coordinating with IT, Sales Enablement, and portfolio teams.

What you need to bring:

Skills Required:

Bachelor's degree preferred. Around 10+ years of experience with HPE.
Deep knowledge of system architecture and operations business in the HPE Services - Quote to Cash area; expert in Hybris, Fiori/S4, DCP and Invoicing systems.
Strong problem detection, root cause analysis, and decision-making skills.
Fluent in English and local languages as needed; strong presentation, negotiation, and consensus-building skills.
Proven ability to lead virtual teams, manage multiple tasks, prioritize effectively, and deliver results under tight timeframes.
Excellent communication, organizational, and relationship-building abilities across different functions and geographies.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Sales Operations

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Global Solutions Support Agent

Hewlett Packard Enterprise

Job Description

About Company

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