Global Solution Delivery Manager : Salesforce

About this position

Aptiv is seeking a Salesforce Manager to be responsible to monitor, maintain and enhance the user base and Salesforce application.  The ideal candidate will be familiar with the automotive industry and general business process flow.

• Manage Salesforce.com (SFDC) instances and partner supplier relationships including day to day guidance and problem solving.

• Understand all aspects of Salesforce configuration, technical/functional capabilities, and best practices including all changes and potential system implications related to the Salesforce/Partner release upgrades.

• Serve as key liaison with IT technical resources in areas related to system support – Single Sign On, Proxy Server, Active Directory, Service Now, O365, Qlik, Jira and internal systems.

• Work with internal customers to gather requirements and lead application customization including for projects - maintain harmony across business unit specific applications and all SFDC applications.

• Ensure tool reflects business processes as defined by project teams.

• Maintain, manage and develop changes to the system including, but not limited to, managing user setup and security, profiles and roles, customization of objects, fields, record types, page layouts and validations.

Requirements:

• Bachelor’s degree in computer science or related field

• Certified SFDC Sales Cloud Consultant and Service Cloud consultant advantageous

• 10+ years of Salesforce experience in Sales cloud and Service cloud

• Understand business requirements and how to effectively translate to Salesforce

• Possess both strong process and Salesforce configuration skills to understand how changes may impact entire user universe

• Expertise of SFDC best practices and governance standards

• Strong working knowledge of SFDC platform out-of-the-box functionality, customizations, configurations, salesforce lightning components, LWC, workflows, automations, validations, reports, dashboards

• Strong knowledge on Integration and migration projects

• Solid understanding of business acumen and information technology processes

• Project management utilizing Agile methodology

• Strong English communication skills, both written and verbal

• Must be capable of establishing influential and collaborative relationships with team members and leadership

• Strong leadership skills to manage a team of developers

• Highly motived, excels in a team environment, innovative individual able to work independently with minimal supervision

• Results-oriented, timeliness, attention to detail and accuracy

• Effective approach to problem solving

• Automotive industry knowledge would be plus

• Manufacturing cloud knowledge would be plus

Traits we seek

• Develop strong trust within the organization through open communication and consistency

• Build an environment that emphasizes taking initiative and acting quickly

• Create a climate where people communicate openly and inclusively across the organization and teams to integrate a wide array of viewpoints in pursuing solutions and innovation.

• Promote global thinking and challenge the organization to lead in the best interest of the enterprise

• Drive achievement of commitments across the organization to prevent missed objectives

What we offer

• Competitive compensation with bonus opportunities

• Competitive health benefits

• Learning and development environment

• Innovation opportunities and recognitions

• Opportunities to collaborate with global talents

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.