Global Payroll Specialist

Role: Global Payroll (US Payroll)

Keyskill: Exp into end to end Payroll, Oracle Fusion, Kronos/UKG Pro, Servicenow.

Location: Bengaluru

Shift: US Shift

Job decription:

About the role

The Senior Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US and Canada. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle/Workday/SAP), time & attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key responsibilities

End-to-end payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements.

North America focus: support US/Canada payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).

Systems & tools: execute payroll using Oracle HCM / E-Business Suite, Workday, or SAP (HCM/SuccessFactors); integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.

Compliance & controls: adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.

Reconciliations & reporting: prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analyses, dashboards, and ad-hoc reports; resolve discrepancies proactively.

Service delivery: manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness.

Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.

Continuous improvement: identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.

Required qualifications & skills

710 years of hands-on payroll operations experience, including global payroll exposure.

Proficiency in at least one major payroll platform: Oracle, Workday, or SAP.

Working knowledge of UKG/Kronos (time & attendance/workforce management).

Experience using ServiceNow for case/ticket management and knowledge articles.

US/Canada payroll knowledge/experience (multi-state/province) is an advantage.

Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity mindset.

Excellent written and verbal communication; ability to work cross-functionally and across time zones.

Willing and able to work a night shift aligned to North American time zones.