Global Delivery, India Head of Business Risk Management and Global Lead of Business Process Management - Managing Director

Who we are looking for

Global Delivery is a critical part of the business operations at State Street. We have around 30,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in China, Poland, and India.

Functionally, Global Delivery is the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE, Hedge, Official Institutions and a wide spectrum of investment servicing products.

Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles. 

We are looking to hire for Global Delivery - India Head of Business Risk Management and Global Lead of Business Process Management, a part of the Global Delivery India management team and the Global Business Risk Management leadership team. 

While this role is advertised to be in Bangalore we are open to considering candidates who are based in any location where we have a significant presence in India.

What you will be responsible for

Critical business priorities:

• Acting as a valued partner to the Global Delivery India Business in the identification, assessment, and mitigation of risk
• Ensuring that the BRM framework. principles and methodologies for identifying, analyzing, monitoring and minimizing business risks are consistent and adopted by the Global Delivery India leadership teams in close alignment with the global GD BRM organization
• Delivering the overall strategy of the business process management function for the global GD organization, collaborating with the wider global GD BRM organization and GD Business
• Requires in-depth domain knowledge in risk/compliance, problem-solving skills, and deep knowledge of the financial industry and State Street products and services
• Proven leader with the ability to work in ambiguity and be able to understand and translate risk and control requirements and ensure they are reflective in the Global Delivery India Strategy
• Change agent mentality with the business acumen to interact with senior business stakeholders across the global organization possessing the ability to offer creative solutions to meet all party requirements
• Proven track record in leading and driving risk and control strategies

Role Definition:

• Providing strategic and tactical leadership on the effectiveness of the risk and control environment, the remediation of areas of risk, the implementation and maintenance of an effective business process management function
• Understanding of the organization’s strategy and critical success factors enabling challenge and reporting of the GD India risk profile and potential operational exposures
• Working closely with Global Delivery BRM to ensure appropriate coverage with in global BRM programs and delivering and maintaining the process mapping and procedure strategic deliverables .
• Serving as liaison and coordinating with internal departments, regulators, and other external parties for non-financial risks matters as relates to Global Delivery India to ensure risk management practices align with firmwide risk and control objectives
• Supporting the implementation of globally consistent risk and control practices
• Continually develop the team of business risk professionals who partner with GD India leaders to delivery risk excellence in all operational activities
• Create or work closely with the core disciplines of the Business Risk Management function:

What we value

At a Managing Director level we require senior leadership and advanced skills in areas such as:

• Navigate a large, global organization. Build meaningful relationships and develop an effective network.
• Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
• Proven leadership skills as well as managing and developing a high performing operation team.
• Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
• Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
• Experience with change management programs in sponsorship, leadership roles.
• Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
• Demonstrated ability to manage, coach and influence colleagues and virtual team members. 
• Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the Global Delivery - India Head of Business Risk Management and Global Lead of Business Process Management role will possess and/or be able to demonstrate:

• Over 15 years' experience within financial services or risk management (in Non-Financial risk management or Business Management)

• Enterprise leadership skills managing risk for across regions
• Experience interfacing at a senior level with clients, service providers and regulators.
• Strong team leadership, coaching, mentoring, communication and presentation skills
• Focus on talent management, optimizing technology and managing operational risk
• Energy, enthusiasm and an obsession with service quality and delivering to our clients
• An ability to think strategically, managing complexity, change and multiple priorities
• A relevant graduate degree or masters qualification that can be leveraged in this role

Additional requirements

• Willingness for regular business travel