Global Credit Finance - Loan Servicing - AVP 2

Job Description

Who we are looking for

Global Credit Finance (GCF) Loan Operations provides operational support to the GCF division of Investment Services. The Loan Servicing Unit (LSU) Assistant Vice President is needed to supervise a team servicing credit facilities on the Bank’s loan accounting system, process cash transfers and perform reconcilements.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, which are straightforward and scalable. You will help us build resilience and execute day-to-day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As an Assistant Vice President you will:

• Oversee daily loan servicing operations, ensuring accuracy, timeliness and compliance with internal policies and regulatory guidelines.
• Lead and supervise a team responsible for loan onboarding, maintenance, payments, rate resets, and reconciliations.
• Serve as a subject matter expert (SME) on Loan IQ, ensuring optimal platform utilization and identifying areas for enhancement or automation.
• Train and develop staff.
• Collaborate with Technology and Project Management teams to support Loan IQ upgrades, testing, and implementations.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to drive operational excellence.
• Provide guidance on complex loan structures including syndicated, bilateral, and agency deals.
• Liaise with internal stakeholders (credit, risk, finance, legal) and external partners (agents, borrowers) to resolve issues.
• Maintain documentation and ensure procedures reflect current processes and regulatory expectations.
• 4 days work from office per week

Education & Preferred Qualifications

• 8+ years of experience in commercial loan operations, with 3+ years in a leadership or supervisory role.
• Hands-on experience with Loan IQ is required.
• Strong understanding of loan products, servicing processes, interest calculations, and regulatory requirements.
• Proven ability to lead high-performing teams in a deadline-driven environment.
• Exceptional analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers