Global Capability Center

Position Title: MD/CEO - GCC Business

Location: New Delhi

Experience required: 15+ years

Reports To: Director

Company: A BLS Group Company

Role Overview

We are looking for a seasoned leader to head our Global Capability Center (GCC) business as we expand into new territories and capabilities. This is a pivotal, entrepreneurial leadership role with end-to-end responsibility for building and scaling a multi-functional GCC, supporting variety of verticals such as accounting, legal, customer experience (call centers), analytics, business process shared services .

The ideal candidate is a technically strong leader with deep experience in setting up or running GCCs , ideally across multiple domains and geographies. You will drive strategy, business development, operations, talent, governance, and service delivery end to end.

Key Responsibilities

Strategy & Business Development

• Develop and execute the vision, strategy, and roadmap for setting up a world-class GCC.
• Identify and secure business opportunities across functional areas like finance, legal, customer service, and technology.
• Build strong relationships with internal stakeholders, group businesses, and external clients to attract outsourcing mandates into the GCC.

GCC Setup & Operations

• Lead the end-to-end setup of the GCC including infrastructure, technology, process design, governance models, and operational SLAs.
• Establish frameworks for service delivery, risk management, compliance, and data security .
• Drive digital transformation and automation to enhance operational efficiency and scalability.

P&L Ownership & Governance

• Proposed for relevant acquisitions, own the P&L for the GCC business and ensure sustainable, profitable growth.
• Monitor service quality, customer satisfaction, and delivery metrics.

Present regular performance updates to the Board and ensure alignment with group strategy.

Team & Talent Leadership

• Build a high-performing leadership team and delivery workforce across verticals and locations.
• Champion a performance-driven, innovation-led culture aligned with global best practices.
• Partner with HR to define org structure, talent acquisition strategies, career paths, and capability building.

Candidate Profile

• 15+ years of experience , with at least 5 years in senior leadership roles in setting up and / operating at large scale.
• Proven track record of setting up, scaling, or transforming GCC operations , preferably across accounting, legal, or customer service domains.
• Technical background (engineering / technology) with strong understanding of automation, AI, and digital operations.
• Strategic thinker with a hands-on approach and experience in setting up GCC & P&L management.

Preferred Qualifications

• MBA or global leadership programs are a plus.
• Exposure to global markets and familiarity with regulatory and outsourcing landscapes.
• Experience working in or with BPOs, KPOs, consulting firms, or multinational shared service centers .