Manager – Billing (Global Delivery)

Job Title: Manager – Billing

Reports To: Assistant Vice President – Billing

Department: Global Billing Operations

Location: [Insert Location]

Job Summary:

The Billing Manager is responsible for day-to-day execution of billing operations across clients, ensuring invoicing accuracy, compliance with contractual and regulatory requirements, and process efficiency. This role also contributes to transformation initiatives, including migration to the end-state billing platform and operational automation.

Key Responsibilities:

Operational Delivery:

- Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements.

- Drive operational adherence to controls, audits, and reconciliation processes.

- Monitor and reduce invoicing errors, discrepancies, and rework.

- Contribute to the implementation of automation tools and new billing platforms.

Performance & Transformation KPIs:

- Achieve monthly and quarterly targets related to:

- Invoicing accuracy and error reduction

- Billing cycle time

- Timely support of platform transformation activities

- Maintain and report on operational dashboards and performance metrics.

Communication & Stakeholder Coordination:

- Serve as the point of contact for escalations and coordination with internal teams (Delivery, Finance, Risk, IT).

- Communicate billing issues clearly and proactively resolve disputes with client-facing teams.

- Ensure documentation, billing SOPs, and client-specific requirements are well maintained and shared.

Team Leadership & Governance:

- Supervise and mentor billing analysts and associates, ensuring performance alignment.

- Conduct regular team reviews, quality audits, and training to build capability.

- Ensure compliance with internal policies, SOX controls, and external regulations.

- Result-oriented with an ownership and accountability mindset

- Drive pay for performance and culture of performance differentiation

- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

- Embed risk excellence culture across the teams

- Encourage and drive a culture of change and ideation

- Understanding of cost/budgets 

Qualifications:

- Bachelor’s degree in Finance, Accounting, or a related field.

- 8–13 years of billing operations experience, preferably in BFS or BPO/shared services.

- Hands-on experience with ERP and billing platforms (e.g., SAP, Oracle).

- Strong communication, analytical, and team management skills.

- Familiarity with controls, audits, and regulatory compliance in financial services.