Global Account Management Analyst (IT Helpdesk)
NCR ATLEOS
2 - 4 years
Mumbai
Posted: 16/04/2025
Job Description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key Responsibilities:
Create, manage, and terminate user and service accounts in Active Directory and MS Exchange.
Maintain and manage resources in Active Directory.
Ensure compliance with company policies and security standards.
Provide support and troubleshooting for account-related issues.
Collaborate with IT and other departments to ensure seamless account management.
Document processes and procedures related to account management.
Qualifications:
Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
Minimum 2 years of experience in a technical support role.
Proven experience with Active Directory management.
Working knowledge of MS Exchange and Azure administration.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.
Work Environment:
Candidates must work 5 days a week from the office.
Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
About Company
NCR Atleos is a division of NCR Corporation focused on providing self-service solutions, primarily through automated teller machines (ATMs) and interactive teller machines (ITMs). It enables financial institutions and retailers to enhance customer access and optimize branch operations with advanced, secure, and reliable self-service technology. NCR Atleos also offers managed services, including 24/7 support and maintenance, and operates a vast network of ATMs globally, aimed at improving financial accessibility and operational efficiency.
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