GFO Tech, GFO
Amazon
2 - 5 years
Bengaluru
Posted: 11/19/2024
Job Description
Amazon Data Services India Private Limited (“ADSIPL”), Karnataka Global Field Operations (GFO) provides the best end
- to
- end support for AWS products and services in non
- traditional environments including Outposts Services.
ADSIPL GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co
- location space, or customer on
- premises facility and edge sites.
Customers can now use the same AWS APIs, tools, and infrastructure across their on
- premises and the AWS cloud to deliver a truly consistent hybrid experience.
We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non
- traditional environments.
As a ADSIPL GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations within India and APJC region.
Key job responsibilities
This is a customer
- facing role that requires strong technical, communication, and problem
- solving skills.
Your activities will include (but not limited to):
Key Responsibilities:
• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Installing/expanding/provisioning AWS infrastructure at the third
- party premises, data center, and/or non
- traditional environment
• Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems
• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
• Communicating in English, Hindi and regional language as needed, to conduct day
- to
- day business, both internally and with external customers
• Required travel up to 50% on average
- domestic and international.
You will be required to travel between locations to install, service, and retrieve AWS equipment.
• Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross
- functional alignment and support, including large
- DC installations, global
- reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
• May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
• Most of all, you will have a passion for technology along with a desire to be the best at your job every day!
Basic Qualifications
• 4+ years of experience in data center operations or a similar technical environment
• 2+ years of hands
- on experience with data center equipment and rack installation
• Basic knowledge of Linux servers, networking fundamentals (Layer 1/Layer 2), and TCP/IP
• 2+ Experience working in a program management capacity and/or leading large
- scale complex projects
• English, Hindi and regional language proficiency is required
Preferred Qualifications
• Degree in a technical field or 4+ years of relevant experience
• Experience in a customer
- facing role, with the proven ability to manage and effectively communicate expectations to clients
• Proven ability to troubleshoot complex IT problems and identify root causes
• Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation
• Proficiency in network operating systems (Cisco IOS, NX
- OS, Junos)
• Industry server and network certifications (CompTIA, CCNA/CCNP, etc.)
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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