German Language Expert

Position Name:

Customer Service German Language

Job Location:

Pune (Hybrid Mode)

Job Description

Client-facing role at the interface of design, engineering, and supply logistics within the automotive domain. This position offers the opportunity to work with emerging technologies while delivering high-quality customer support.

Key Responsibilities

• Maintain strong customer relationships by responding to inquiries and documenting actions accurately.
• Understand and respond effectively to customer queries.
• Communicate with customers via email, chat, and phone in German and English.
• Recommend process improvements to enhance service quality.
• Deliver outstanding customer service and ensure timely issue resolution.

Candidate Profile

• German language expert (B2 certification from Goethe Institute / Diploma from Ranade Institute or equivalent qualification).
• Experience in German language support and customer service preferred.
• Strong organizational skills with confident spoken and written communication in German.
• Excellent listening skills in both German and English.
• Team player with a flexible, friendly, and open approach.
• Persuasive personality with persistence and resilience.
• Proficient in MS 365.
• Immediate joiners preferred.

What We Offer

• Interesting and versatile role.
• Professional and supportive working environment.
• Hybrid working model with flexible hours and good work-life balance.
• Performance-based remuneration and attractive additional benefits.
• Employee-oriented organizational structure.