Job summary
The GeoSpatial Analyst MAP role involves utilizing geospatial technologies to support service desk operations in a hybrid work model. The candidate will leverage their expertise in app support to enhance service delivery and ensure efficient resolution of technical issues. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to optimize service desk performance.
Responsibilities
Analyze geospatial data to support service desk operations and improve app support efficiency.Collaborate with cross-functional teams to identify and resolve technical issues related to geospatial applications.Develop and implement strategies to optimize service desk workflows in a hybrid work model.Provide technical expertise in geospatial technologies to enhance service delivery and customer satisfaction.Monitor and evaluate service desk performance metrics to identify areas for improvement.Conduct regular assessments of geospatial applications to ensure optimal functionality and user experience.Utilize geospatial data to generate insights and recommendations for service desk enhancements.Support the integration of geospatial technologies into existing service desk processes.Facilitate training sessions for service desk staff on geospatial application usage and best practices.Maintain up-to-date knowledge of industry trends and advancements in geospatial technologies.Collaborate with IT teams to ensure seamless integration of geospatial applications with other systems.Develop documentation and guidelines for geospatial application support and troubleshooting.Ensure compliance with company policies and standards in all geospatial-related activities.
Qualifications
Possess strong analytical skills to interpret geospatial data effectively.Demonstrate proficiency in service desk app support and hybrid work models.Have experience in monitoring and improving service desk performance metrics.Show ability to collaborate with cross-functional teams for problem-solving.Exhibit knowledge of geospatial technologies and their application in service desk operations.Display excellent communication skills for training and documentation purposes.
Certifications Required
Certified Geographic Information Systems (GIS) Professional
